CLUB POLICIES
GENERAL CLUB POLICY UPDATES:
1. Checking In:
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All players MUST check in at the front desk upon arrival by scanning their unique barcode in the CourtReserve app.
2. No Dual Registrations
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Players may register for only one simultaneous activity at a time. This includes court reservations, open play, social dinking, round robins, and classes (the one exception is rating clinics).
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If staff identify multiple simultaneous registrations, players will be removed from open play and asked which of the remaining registrations they would prefer to keep.
3. Booking and paying for your guest
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Members are able to add a guest to their reservation.
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Guests must have their reservation paid for at time of booking – any unpaid guests signed up for an open play session will result in payment being processed to the member card on file.
4 .Court Reservation Attendance
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Players that book a court reservation are welcome to bring up to 5 guests per court in the reservation.
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The booking player must be present for the reservation.
CANCELLATION POLICY UPDATES
5. Class Cancellations
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More than 24 hours in advance: Players may call, leave a voicemail, or email to cancel for a full refund or to reschedule.
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Within 24 hours: Refunds and rescheduling are not available. Players are still expected to notify the club if they cannot attend.
6. Court Reservation Cancellations
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More than 24 hours in advance: Reservations may be edited, rescheduled, or canceled in the system for a full refund.
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Within 24 hours: Refunds and rescheduling are not available. Players are expected to still notify the club if they cannot attend a reservation.
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A $15 no-show fee will be applied if the club is not notified.
7. Weather-Related Cancellations
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If a weather advisory is issued in the area, players may cancel by calling, leaving a voicemail, or emailing. These cancellations will receive a full refund with no penalty.
NO SHOW FEE POLICY UPDATE
8. No-Show Fee Policy Update
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A $5 no-show fee applies to all open play sessions
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This fee will be charged if a player has not checked in at the front desk by scanning their unique barcode in the first 30 minutes of the session start time.